Refund & Return Policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be still in original packaging (the inner packaging must not be tampered with)

• Product was never assembled or used

• The product and packaging is in full salable condition when received back to our warehouse

If you received a replacement and now wish to return the item, you will need to return both the replacement and original item. If both items are not returned, we cannot honor a refund.

All returns must be post-dated within 30 days of the delivery date. Should the return exceed the 30-day window or arrives in extremely used condition, it will not be accepted and a refund, exchange, or replacement will be denied. 

If you are eligible for a return or exchange based on our policy please email us at: support@thelysea.com 

The packing slip/receipt sent with your order is not a return label. No RMA is required. The Lyséa does not offer return labels or responsible for return shipping. Shipping costs are non-refundable. 

If your package is refused or returned back to us (‘Return to Sender’), you will be responsible for the return shipping costs. Packages refused are subject to additional fees which will be taken out of any eligible refunds after the package is returned to us.

Be sure to include the following information with your return: Name/Email used for the order, Order Number, Reason for Return or indicate the item you wish to exchange for. You can use a piece of paper, enclosed packing slip, or a print out of your email confirmation. This will allow for faster processing.

Processing can take 7-14 Days once we receive it.